Return and Refund Policy for Healthcare Hub

At Healthcare Hub, customer satisfaction is our priority. We strive to ensure that our products reach you in perfect condition. However, in case of a damaged or broken item, we offer a 7-day return and refund policy as outlined below:

Eligibility for Return and Refund

Damaged or Broken Items Only:
- Returns and refunds are applicable only for items that are received in a damaged or broken condition.
Timeframe:
- You must initiate a return request within 7 days of receiving the product.
Proof of Damage:
- To process your request, we require clear photographic or video evidence of the damaged product along with the original packaging.

How to Request a Return or Refund

Contact Us:
- Reach out to our customer support team at +91-8980069655 within 7 days of delivery.
Provide Necessary Details:
- Share your order ID, proof of damage (photo/video), and a brief explanation of the issue.
Approval Process:
- Once our team verifies the issue, we will approve your return or refund request.

Return Process

Pickup or Drop-off:
- For approved returns, we will arrange a pickup from your address. Alternatively, you may be required to send the item back to us at the provided address.
Original Packaging Required:
- Ensure that the product is returned in its original packaging to avoid delays.

Refund Process

Refund Options:
- Refunds will be processed to your original payment method (e.g., credit/debit card, UPI) or as store credit, based on your preference.
Processing Time:
- Refunds are typically processed within 7-10 business days after the returned product is received and inspected.